RMA – E-Commerce POC

A complete, front-to-back e-commerce solution or the tools necessary to successfully complete an online purchase and is a part of the free or paid shopping cart package offered online. An E-commerce solution caters to your specific needs with the right solution that can serve fruitful. There are a variety of e-commerce solution tools to accommodate your specific need, complete web store hosting and maintenance, pulling pricing, tax, shipping, stock, and order total web and email order processing, electronic software delivery (ESD) that supports real-time credit card processing, web customer service response, specialized IT team for your technical support and integrated fulfillment solutions. An entire storefront can now be created simply by adding a “Buy now” button to the site. Customers can place an order on our secure system and get instant verification of product availability, pricing, tax calculation, shipping cost, total order cost and order confirmation.

The extensible e-commerce solution in most of the e-commerce websites is powered by industry leading technology with enterprise web store solutions that are easy to deploy and maintain to integrate with critical business operations with advanced discounting and promotional strategies implemented to the optimum level with a Microsoft SQL Server database or Oracle 10i Server that offers stability and scalability across web servers to quickly deploy sophisticated e-commerce solutions that integrate with critical business systems for streamlined sales and fulfillment processes, to provide with a rich shopper experience, enterprise modules, design, custom development, and training services to ensure rapid deployment of productive skills.

E-commerce websites have their very own customer service representatives who are very courteous, professional, and well trained to offer all required assistance 24/7 relevant to the e-commerce solutions provided. Representatives have up-to-the-minute information at their fingertips using integrated ordering system to offer accurate and expedient service. Within seconds they can assist your customers’ needs, from taking an order, answering product and billing questions to tracking an order and providing an RMA. These quick, efficient and cost-effective services have resulted in very high customer satisfaction for both our clients and their customers. E-commerce solutions are easy to implement and used successfully via the call center phone system that incorporates efficient skill based and result oriented routing for the calls to get automatically distributed to the most qualified and trained representatives for efficient, high quality service. The representatives take care of the phone orders, pre-sales questions, inside sales, upgrade order processing, technical support, back office accounting, data entry, online chat / live Chat, Email and fax correspondence, direct mail processing, shipment tracking, credit card processing and literature requests.

Visit the most acclaimed of them all with the added advantage of integrating free or paid shopping cart with advanced e-commerce solutions coming to you with flawless payment processing.

Why is it so Important to be a Knowledgable Reseller? **

More than anything else, a reseller needs to remain knowledgeable about the industry he/she is working in. The reason for this is that the more knowledgeable the reseller possesses, the more organized, adaptable, flexible, and successful the reseller will be. And, of course, this will boost the success potential of the business enormously.

** The 25 Most Important Ecommerce Terms **

Product Feed: A file maintaining all the requisite information about a product list associated with an ecommerce site.

Such feeds provide product information to search engines which aid in reseller inexpensively finding customers.

Data Feed: This is a process in which user can receive updated from a data source.

For resellers, the ability to stay in the loop with their affiliate service and to keep their customers informed becomes possible.

XML: XML stands for Extensible Markup Language and it is means of encoding documents electronically.

Resellers will employ it to exchange data over the internet in a safe and secure manner.

RMA: RMA stands for Return Material Authorization which is the process of returning goods or services for replacement or repair.

Resellers need a RMA system in place so they are not forced to accept losses on defective products.

Import Duties: These are taxes the recipient of a package from a foreign company will need to pay on the receipt of certain items.

Dropshippers need to know how much customers will pay on import duties so they can adjust their pricing and shipping accordingly.

This can help the company still remains cost effective for customers.

VAT: VAT stands for Value Added Tax and it is a fee charged on all levels of consumption and sale. Mostly used in Europe, a VAT tax can add upwards of 20% to the cost of an order.

Billing Address: This is the address associated with the credit card used in the purchase.

Proving a billing address to the reseller allows the reseller to charge the credit card. It also aids in preventing the use of stolen credit card.

Shipping Address: This is the specific address the customer would like the order shipped to. It may or may not be the same address as the billing address.

Ecommerce Portal: This is an online hub where sellers, suppliers, and consumers can interact.

For the reseller, such a portal can greatly expand social media marketing potential.

Merchant: A merchant is someone that sells a product directly to a customer.

Merchants should not be confused with suppliers which are, in essence, wholesalers that provide products for merchants or retailers to sell.

CMS: A Content Management System allows for the proper maintenance and management of workflow.

Dropshippers will find it enormously helpful to maintain organization.

Tag: RMA

E-commerce Solutions Accommodating Specific Needs

Dropship Resources, 25 Ecommerce Terms All Resellers Should Know