eCommerce Trends to Watch This Holiday Season

Black Friday and the holiday shopping season are fast approaching, and customers know this just as well as retailers. Based on last year, between Labor Day and mid-November we can expect online customers to change their behavior by deferring purchases. As an industry, we have conditioned our customers to expect exceptional offers in the run up to Black Friday.

At SeeWhy, we track both conversions and shopping cart abandonment rates, and you can see this change in behavior in the data. Shopping cart abandonment rates normally average 70 percent, i.e. 7 out of every 10 people that place items in the shopping cart do not complete the transaction. But last year from Labor Day through November 15, the number of online sales fell by almost 56 percent compared with the volume for the previous month, and the shopping cart abandonment rate shot up, peaking at 83 percent.

But once holiday promotional offers were rolled out, the transaction volumes rose sharply, and the abandonment rate fell dramatically. You can see this in the graphs below.

Note also how the day of the week is very significant: During the weekends, customers were researching, not buying. The pattern of high shopping cart abandonment rates during the weekend is normal throughout the year as customers research online before potentially making a purchase during the week. However, this pattern was much more pronounced from mid-September through mid-November, reflected in a peak abandonment rate for the year.

What happened in mid-November, of course, was that Black Friday-specific promotions were being rolled out across the board, triggering seasonal buyingnot browsingbehavior and the ramp up to the peak on Cyber Monday.

Based on last years pattern, we should expect that, until the big Thanksgiving promotions get rolled out in mid-November, many customers will defer purchases, having become conditioned not to purchase online but to wait.

This reinforces what we have known for decades; promotions shift the timing of revenues and may not provide significant lift overall.

Well be monitoring both the discounting trends and the shopping cart abandonment rates through the rest of the holiday season, and it will be interesting to see whether the Holiday 2010 will be a rerun of 2009.

Introduction to Leading Open Source eCommerce Web Application Magento

Magento is an open-source ecommerce web application created by Varien which was later re-christened as Magento Inc. It was launched on March 31st 2008 and it is built on the components of Zend Framework. Magento is available under the Open Software License version 3.0. The Magento Enterprise Edition (paid edition) which is aimed at larger companies was launched on 15th April 2009; this version provides a service agreement with Varien.

Those involved in eCommerce need an affordable, flexible design option when putting up their online stores. Magento was designed to meet this need. This open-source eCommerce solution is offered for free download and allows users to design, set up, and run their own eCommerce stores with great flexibility. Magento supports installation of modules through a web-based interface accessible through the administration area of a Magento installation. Modules are hosted on the Magento eCommerce website as a PEAR server. Magento formerly worked with osCommerce. They originally planned to fork osCommerce but later decided to rewrite it as Magento. Magento officially started development in early 2007. Seven months later on August 31, 2007, the first public beta version was released. On May 30, 2010 Magento mobile was released, it allows store owners to create native mobile storefront apps.

Magento uses PHP as a web server scripting language and the MySQL Database. The data model is based on the Entity-attribute-value model that stores data objects in tree structures, thus allowing a change to a data structure without changing the definition of the database. Any community member can upload a module through the website and is made available once confirmed by a member of the Magento team. Modules are installed by entering a module key, available on the module page, into the web based interface.

There are three categories of modules hosted on Magento Connect:
1. Core Modules
2. Community Modules
3. Commercial Modules

Core and Community modules can be installed from the administration area. Commercial module pages provide price information and a link to an external website. There are no limits to creativity with Magento. Magento is easy to install and at the same time easy to use. Magento is used in many websites and online stores and has been a one of the most used ecommerce web application since its release.

SEO secrets for E-commerce Websites

As the industry is changing as rapidly as Google tweaks their algorithm, it is hard to decide what the most important factors are. The On-site and off-site are the two major factors in SEO which is necessary for every type of website. Normally, most of the webmasters starts with the on-site SEO, because your aim is to get your website recognize by Google. If they dont, then how are you ever going to rank for a keyword?

The search engine spiders that crawl your E-commerce website will be looking at several different attributes on every page to determine where it needs to go and how relevant it is to specific searches done at Google search engine.

Another factor worth mentioning is a Keyword. What is a Keyword?

A keyword is basically an elaborate name for what people might search for when trying to find your E-commerce website. I am using a Bodhost.co.uk website as an example. People could search for “Web Hosting”, but they might also search for “Cheap Web Hosting”, “VPS Web Hosting” and “UK Web Hosting Service”. All of these would be keywords, or probably more properly could be said to be key phrases.

However, they are generally all referred to simply as keywords. Note that almost all On-site SEO has to do with is placing high-quality keywords throughout your E-commerce website content where search engine robots, spiders, or software might be able to decide what your website is about. 6 On-Site SEO Factors That Can Influence Your SERP Ranking:

* The Title of the Page * The keywords used in the text on your website * The keywords are used in H1 Tags * Keywords used in your domain name * Keywords used in the URL of a webpage * Meta Keywords

3 Major Off-Site SEO Factors That Can Improve Your Search Engine Ranking:

Backlinks to Your E-commerce Website

This is without a doubt one of the keys to having your website listed in the search engines results page for specific keywords. Google likes to look at what others are saying about your website to determine what it is about. For example, if someone is a huge fan of a UK Web Hosting, and you provide that service, they may link to your website with “UK Web Hosting” as the text that people would click on to get to your website. This text is called anchor text and Google will see that link as a simple “vote” for your website to appear higher than others for that keyword. In short, these are commonly referred to as backlinks.

Quality of the Websites linking to your Website

Those linking to your website should also have some form of importance. For example, there are many websites with loads of outgoing links to many websites. Google does not want to give these websites as much weight in their “vote” in comparison to a link from Bodhosts official website or something along those lines.

The Age of Your E-commerce Website

The reason I listed this as an off-site related issue, because it really doesnt fit in either category. This is a simple issue that the search engines will evaluate. This is not to say that it is the most important factor, but many older websites will naturally rank higher than new websites that have more backlinks.

I am not sure why this occurs, but many would say that it does. As compare to Google, Yahoo definitely puts more weight on this.

Key factors that affect the success of an M&A

The cost of capital is low and your company made it through the recession. Now may seem like a good time to buy but youre scared off by the high business mergers and acquisitions failure rate. Studies conducted in the late 1900s and early 2000s show that M&A failure rate hovered around 70%.

However, recent results project an upward trend. According to Bain & Co, only 30% of M&As underperform, down from 50% of previous years. While the science of predicting the success (or failure) of M&A may seem hypothetical, there seem to be factors that hinder or help M&A.

Integration program

Budgets and people dont integrate themselves. Before the deal closes, its important to have a detailed integration plan that covers all facets of the organization. Moreover, first steps towards integration should be taken before the ink dries. Combining synergies on paper is easier than doing so in practice, but cultivating and maintaining processes should smooth the transition.

Target sighting and metrics

M&As with synergy targets and metrics in place have a better chance at succeeding. Collecting, analyzing, and presenting data on a regular basis lets the board know if the unit is growing according to plan or if actions need to be taken to correct missteps, should growth plateau or slow.

Maintaining business intelligence

Loss of key people has a definite impact on the future performance of the merged entity. Its important that new organizational structure and leadership is set early in the integration process to prevent business intelligence from literally walking out the door.

Protect your base business

While its important to have a smooth transition process, getting work done should still be top priority. Management shouldnt be distracted by M&A activity. They should be vigilant against competitors who may try to take advantage of the flurry of activity and present a unified front to customers despite gaps in the integration.

Lack of due diligence

Performing proper due diligence can unearth factors such as pending law suits, outstanding tax debt, and extreme vulnerability to litigation that can dissuade a potential buyer. A thorough background check can protect your base business and can save you time and money.

Relative Size

A significant difference in size between the acquiring and target company has been found to be a factor in poor acquisition performance. M&A can flounder if the divested company is too large to manage or if smaller acquisitions dont receive the time and attention they required.

Cultural Differences

Salient differences in corporate culture is another factor that can hamper the chance for success. When a company is acquired, the decision is typically based on product or market synergies, “soft factors” that can be overlooked with the assumption that personnel issues can be overcome. While cherished aspects of a work environment may seem petty compared to the bottom line, their removal may result in resentment, productivity decrease and loss of key employees.

Business Merger and Acquisition Experience

While previous M&A experience is not a necessary requirement for success, it does help when detecting red flags and creating and implementing a better integration plan. If this is your first M&A, seek the advise of expertise of knowledgable professionals.

Proformative.com is a free, open and independent community of corporate finance, accounting, treasury and related professionals that offers a wealth of expert advice, information and accounting resources . Finance forums like Proformative allow you to learn about M&A and other relevant issues important to finance, accounting, and treasury experts.

Really Important Tips for Your Ecommerce Store to Succeed in 2009 and Beyond

The Ecommerce world is one of the most lucrative industries to be involved in and lot of people endeavor into starting up their own online store or business. Ecommerce website owners often ask “what does it take for a web site to succeed?” There are many factors but here is a list of 10 most important areas to concentrate on.

1. Clear Storefront Layout and Navigation – Design cannot be overlooked. A user should instantly feel like he or she knows what to do and what is being asked of him or her to get to a preferred destination. An ecommerce web site should home page almost always must include a search bar, a navigation bar with browse by category, special offers via a colorful rotation banner such as deal of the day, merchandising boxes that work together to offer popular items, security and confidence building purchase icons such as contact phone numbers with customer service links, SSL and secure experience icons, shipping and credit card/payment option logos, and a clearance or discount section.

2. Significant, Useable, Filterable, and Actionable Product Information – First, provide an easy to filter navigation and the option to compare items. This puts a user in charge of his or her own shopping destiny and encourages buying by increasing participation in the selection process. A good amount of content in each section and about each product allows users to learn more about your categories, products, your company, and the experience one can expect, building the consumer confidence needed to make a purchase and be happy about his or her decision.

3. Product Photos – Product photos are a big deal! Many users need to see, in good detail, the quality of the product he or she will receive. Include zoom tools so users can see the detail, even if you think this is not important. If your product warrants multiple angles or light shots, show them. Your users will reward you with a confident purchase, one less likeley to be returned. Best practice would be to find the best competitor out there and make sure your site has better or “as good” pictures as that site.

4. Calls to Action – Invest in features that will help customers interact with your site and understand your products better. Investment ideas are to go with some leading trends such as expandable interactive images, flash, interactive tours, videos, live chat with customer service, professional looking slideshows that show high level technical prowess, and the list goes on. The idea here is to provide a user an experience eh or she cannot find elsewhere.

5. In Your Face Product Promotion – When you go to a store are all products set up the same? Most likeley, no. A store’s objective is to push viewers to see many items in a way that is fashionable and exiting to the customer. Many stores forget that cross selling suggestions, product reviews, featured products sections, clearance areas, coupons, and any interactive presentation is seen. Push viewers to more interaction, and to buy today! Additionally, merchants that now provide advanced, exceedingly fast shopping experience tools such as AJAX can now gain a competitive advantage via site speed increase, earning customer loyalty and additional revenues.